Housing Case Manager- Veteran Focus

We are seeking a dedicated and compassionate Housing Case Manager to support veterans in achieving stable and sustainable housing solutions. Kitsap Community Resources is a non profit organization dedicated to helping low income individuals. KCR provides an excellent work life balance with a Monday through Friday schedule and employer paid benefits for employees!

Job Title: Housing Case Manager- Veteran Focus
Department: Coordinated Entry and Supportive Housing
Hourly Wage: $21.50- $21.50
Position Type: Full Time, Non-Exempt, M-F
Direct Supervisor: Veterans Program Manager
Work Environment: In person office setting, areas of which are open to the public. May commute for client visits.

Job Summary
Provide case management to households experiencing homelessness through our Supportive Housing Programs, with a specific focus on our veteran population.

Case Management includes meeting with, intake, and relationship building with clients in a variety of settings to assist with housing stability within program guidelines. Case management activities include, but are not limited to, establishing stability plans, budgeting, housing search, landlord mediation, document collection, benefit application assistance, crisis intervention, and more.

Client barriers may include but are not limited to mental health, substance use disorders, eviction history, unemployment, and medical illnesses. The case manager will collaborate with other service providers in order to ensure each household is connected to the resources they desire for their success.

KCR Mission, Vision, & Core Values

Mission:
Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability.

Vision:
We exist with a clear vision of creating a community where everyone has an opportunity to thrive.

Core Values:
Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest.

• Integrity – taking care to honor our commitments in an ethical manner
• Compassion – genuinely empathizing with those we serve
• Excellence – demonstrating a high level of performance in all we do
• Diversity – showing honor and respect to all individuals we serve
• Collaboration – so we seek out partnership opportunities
• Teamwork – supporting our employees and partners as we fulfill our mission

Job Requirements

Qualifications:

1. Required Education: Lived Experience; High School Diploma or GED with 2+ years working experience may be substituted for educational requirements.
2. Preferred Qualifications:
   1. Veterans with honorable discharge highly preferred.
   2. Multi-lingual (especially Spanish).
   3. Experience working with individuals with high barriers to housing stability including mental health, substance use disorders, medical illness, familiar with resources for families or individuals who are low-income or unhoused, understand the socio-economic systems at the root causes of poverty.
3. Capable of using Microsoft Office applications including Excel, Word, and Outlook.
4. Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date).

Knowledge, Skills, & Abilities:

1. Must demonstrate recognition and compassion for low-income peoples.
2. Must be aware and sensitive to Section 504 of the Rehabilitation Act and the American with Disabilities Act (ADA)
3. Demonstrated ability to input, aggregate and analyze data including generation of accurate and complete reports
4. Demonstrated successful experience in preparing and processing documentation following relevant processes and guidelines (such purchase requests, requests for payment, etc.)

License(s) and/or Certifications:

1. Valid Washington State Driver’s License.
2. Ability to obtain proof of insurability for operating an automobile.
3. Current Immunizations per Washington Administrative Code (can be obtained upon hire).

Essential Physical and Mental Functions

1. Position requires intermittent sitting, standing, walking, twisting, and bending.
2. Must be able to lift up to 20 pounds.
3. Simple grasping and hand manipulation required as well as reaching above and below shoulder level.
4. Must be able to build secure, nurturing relationships with client households.
5. Cognitive ability to recognize and address safety concerns.
6. Cognitive and emotional ability to work directly with clients in need, which may include homelessness, mental health issues, substance abuse, or other mental or physical barriers.
7. Must be able to work outside in a variety of weather conditions.
8. Cognitive ability to discern accuracy and apply to work as necessary.
9. Cognitive ability to read, write, and understand English.
10. Physical and cognitive ability to operate a motor vehicle.
11. Flexibility in the ability to manage and work with multiple agency programs.

KCR Basic Expectations

1. Must be able to exhibit regular attendance
2. Conducts business and performs responsibilities with honesty, empathy, and integrity in alignment with KCR Code of Ethics
3. Demonstration of service delivery that aligns with KCR Mission, Vision, and Core Values
4. Proactively takes appropriate steps to maintain a safe, clean, healthy, and professional working environment, seeks guidance from supervision/management when there are questions
5. Adhere to agency policies and practices including confidentiality, mandatory reporting, and ethical standards.

Responsibilities- Included but are not limited to

1. Conduct client visits for each family on caseload when necessary, or when assigned for outreach.
2. Service delivery of the Foundational Community Support (FCS) program for each qualified household on caseload including, but not limited to, submitting reauthorizations before expirations and meeting monthly FCS billing targets.
3. Demonstrate personal compliance with KCR Polices & Procedures, grant guidelines, and federal & state regulations.
4. Maintain recordkeeping and reporting systems to ensure accurate information, with timely completion and follow up. Daily web-based data entry.
5. Works to complete screenings, ongoing assessments, household goals, household transitions, and other time sensitive requirements before deadlines.
6. Work with individuals experiencing behavior health and substance use and other high-barriers.
7. Provide direct services to unhoused, at-risk of becoming unhoused, and recently housed individuals
8. Provide information and referrals to assist with stabilization process in locating and moving into permanent housing.
9. Establish knowledge of and develop positive professional relationships with community programs and service providers to provide information to individuals
10. Proactively reach out to and maintain communication by performing home visits (including hotels and encampments, phone calls, texts) when appropriate with clients. Ensure translation of knowledge to appropriate individuals.
11. Communicate and collaborate with service providers across multiple agencies in order to connect individuals with appropriate care and services.
12. Develop and utilize skills when working with individuals including trauma-informed care, motivational interviewing, progressive engagement and strength-based coaching.
13. Help each household develop housing stabilization and goal planning.
14. Work with Individuals, landlords, and community partners to ensure all program requirements are met.
15. Maintain positive working relationships with other staff. Actively participate in a team-oriented approach including attending all required team meetings.
16. Keep immediate supervisor promptly and fully informed of all salient information pertinent to the current discussion. Salient information includes prior case notes and suggested courses of action. Take prompt action when necessary.
17. Prompt communication with supervisor regarding when work activities extend beyond KCR working hours.
18. Seek out, participate in, and research for presentations in meetings, conferences, training sessions and workshop opportunities.

Behaviors

1. Demonstrates support of KCR efforts within the agency and community
2. Works collaboratively with supervisors, co-workers, and KCR participants
3. Takes personal responsibility for own words and actions
4. Demonstrates willingness to work toward the greater good of KCR
5. Demonstrates engagement in work activities by participating in meetings, events, and employee committees
6. Positively contributes to the workplace culture ensuring a welcoming and inclusive environment.
7. Proactively seeks out information and guidance in the performance of their job responsibilities.
8. Demonstrates a positive demeanor in all interactions with staff and clients and seeks guidance from supervision and management when experiencing difficulties.

Growth

1. Demonstrates a continuous quality improvement mindset through individual work, interpersonally, and in team settings.
2. Works consistently towards qualification completion including degree completion and/or required certifications/credential(s).
3. Establishes and communicates professional goals and demonstrates progress towards those goals which may include education, training, future career path, vertical job loading, shadowing, and job share.
4. Demonstrates initiative by seeking training opportunities and completing a minimum of 15 hours of professional development each year.
5. Maintain industry professional and technical knowledge by attending relevant workshops; reviewing professional publications and participating in professional organizations (e.g., WA-SAST, Washington Department of Commerce, etc.).

Work/Life Balance

KCR offers a robust benefits package to support balance between work and life outside the workplace.

1. Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.
2. 100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)
3. 6.5% Employer Contribution to 401K after first 12-18 months of employment
4. Employee Assistance Program
5. Employee Wellness Program
6. Employee Growth & Development Training Programs
7. Communicates regularly with co-workers and supervisor/manager to relate wellness levels and awareness

All duties and requirements listed in this job description are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor. Kitsap Community Resources reserves the right to determine the contents of KCR job descriptions.

Kitsap Community Resources is an “at-will” employer.

KCR recognizes that ideas come from a varied mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a varied and highly skilled staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law.

KITSAP COMMUNITY RESOURCES (KCR) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. KCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at KCR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, pregnancy, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KCR will not tolerate discrimination or harassment.